A big challenge in public sector procurement is being able to attract and retain competent staffing. Talent is hard to find, retirements are continuing, and training costs are increasing. A frequent conversation, within senior leadership circles – will we be better positioned if we outsource our procurement services? The answer is not an either-or decision. […]
Most public sector organizations outsource services, from catering and custodial to consulting expertise, but most share a common problem – a low level of internal client satisfaction. This is primarily due to the historical focus on getting the lowest cost rather than improving the overall service delivery. Traditional outsourcing RFPs are an inside-out view of […]